Blender Support Desk: Online Training and Support
A new remote training and support service is being launched today: the Blender Support Desk. Using a combination of Skype and TeamViewer, Sebastian König can help you with Blender questions – on your own computer!
You can try Blender Support Desk and get a free 5-minute session today and tomorrow.
Sebastian König writes:I would like to let you know about a new service, the Blender Support Desk.
One of the things that Blender is often being criticized for is the lack of support. Currently it can be hard for studios or freelancers to get quick support and training for Blender. And even tough there are lots of great websites with excellent tutorials that’s maybe not exactly what you want when you need a fast solution for a specific problem.
The Blender Support Desk can hopefully help to fill that gap and give support and personal training when tutorials or google are not enough. Basically it’s an online support service, where you can go when you need support on a project or quick help on a specific problem. It uses the screensharing software Teamviewer for remote support and Skype for communication.
Currently this service is still under development, that’s why there is a discount during the testing phase.
But during the whole beta-period every new client can test this service with a free 5 minute test-session. Extra-time will then be charged after that.
Sebastian is well-known for his high-quality videotutorials. I think this service could be a great asset for the Blender community.
Link
Awesome idea. Kudos!
Wow.. Sebastian’s expertise in an individualized way.. Fantastic initiative !
This is exactly what i do sometimes with a friend of mine. teamviewer, Skype and Blender. An improved version of learning by (watching video-tutorials) dooing
omg ive been looking for an app like teamviewer.. awesome
Congrats Sebastian!
This is something Blender was definitely missing, I’m glad to see that someone has taken the plunge.
This is awesome. Need volunteers? :D
Hi!
Thanks for your comments!
And yes, in fact i could use some volunteers!
:-)
Fantastic idea! Good luck with this!!
If Blender get a boost from this for commercial productions this would be awesome! Especially in germany, i would very much appreciate this. :D
Currently Blender is more for self-taught artist, but its important that also teachers and professionals learn Blender.
Cool! I had this exact idea when I first found Teamviewer a while back. Obviously I didn’t take it anywhere at the time, so I’m glad to see someone actually do this!
What kind of volunteers do you need?
@ATSkill: Volunteers for testing the site. Today I’m doing no more sessions, but tomorrow you can test this the whole day. I won’t charge you anything! :-)
I would say its a great idea! and i’d like to give a try.
This is good news! Great news!
I do it a bit different in my non-english e-course: User sends me a .blend file with a problem description or just asks ho to do certain thing.
Then I find a solution and make a screencast video with explanations. Then I upload it to youtube, make it “unlisted” and send that unlisted link to user.
This way I don’t have to figure out immediately, do not have to be online all the time and user can watch a video again later.
Well? How is it going. Have you had many takers Sebastian?
@nils:
that is also a nice idea. i like it very much.
@3dmentia:
it’s going well, i would say. there are some who request a session but don’t show up in the end. but those few who joined a session liked it very much. though there could indeed be more.
that’s why i changed the policy to a free 5 minutes trial session for every new client.
technically it also works very good.